LinkedIn Learning Customer Experience Journey Mapping\01.Customer Journey Mapping 101\01.01.What makes a customer loyal.mp4
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LinkedIn Learning Customer Experience Journey Mapping\01.Customer Journey Mapping 101\01.01.What makes a customer loyal.srt |
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LinkedIn Learning Customer Experience Journey Mapping\01.Customer Journey Mapping 101\01.02.Why bother with journey mapping.mp4
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LinkedIn Learning Customer Experience Journey Mapping\01.Customer Journey Mapping 101\01.02.Why bother with journey mapping.srt |
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LinkedIn Learning Customer Experience Journey Mapping\02.Prepare to Map the Customer Journey\02.01.Define the scope of your customer journey map.mp4
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LinkedIn Learning Customer Experience Journey Mapping\02.Prepare to Map the Customer Journey\02.01.Define the scope of your customer journey map.srt |
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LinkedIn Learning Customer Experience Journey Mapping\02.Prepare to Map the Customer Journey\02.02.Define your customer.mp4
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LinkedIn Learning Customer Experience Journey Mapping\02.Prepare to Map the Customer Journey\02.02.Define your customer.srt |
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LinkedIn Learning Customer Experience Journey Mapping\02.Prepare to Map the Customer Journey\02.03.Step into your customer's shoes.mp4
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LinkedIn Learning Customer Experience Journey Mapping\02.Prepare to Map the Customer Journey\02.03.Step into your customer's shoes.srt |
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LinkedIn Learning Customer Experience Journey Mapping\02.Prepare to Map the Customer Journey\02.04.Review the available data.mp4
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LinkedIn Learning Customer Experience Journey Mapping\02.Prepare to Map the Customer Journey\02.04.Review the available data.srt |
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LinkedIn Learning Customer Experience Journey Mapping\02.Prepare to Map the Customer Journey\02.05.Gather the right team.mp4
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LinkedIn Learning Customer Experience Journey Mapping\02.Prepare to Map the Customer Journey\02.05.Gather the right team.srt |
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LinkedIn Learning Customer Experience Journey Mapping\03.Build Your Customer Journey Map\03.01.Map your experience to the journey.mp4
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LinkedIn Learning Customer Experience Journey Mapping\03.Build Your Customer Journey Map\03.01.Map your experience to the journey.srt |
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LinkedIn Learning Customer Experience Journey Mapping\03.Build Your Customer Journey Map\03.02.Touchpoint mapping.mp4
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LinkedIn Learning Customer Experience Journey Mapping\03.Build Your Customer Journey Map\03.02.Touchpoint mapping.srt |
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LinkedIn Learning Customer Experience Journey Mapping\03.Build Your Customer Journey Map\03.03.Thinking, feeling, doing.mp4
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LinkedIn Learning Customer Experience Journey Mapping\03.Build Your Customer Journey Map\03.03.Thinking, feeling, doing.srt |
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LinkedIn Learning Customer Experience Journey Mapping\03.Build Your Customer Journey Map\03.04.Empathy and emotion.mp4
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LinkedIn Learning Customer Experience Journey Mapping\03.Build Your Customer Journey Map\03.04.Empathy and emotion.srt |
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LinkedIn Learning Customer Experience Journey Mapping\03.Build Your Customer Journey Map\03.05.Tools of the trade.mp4
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LinkedIn Learning Customer Experience Journey Mapping\03.Build Your Customer Journey Map\03.05.Tools of the trade.srt |
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LinkedIn Learning Customer Experience Journey Mapping\03.Build Your Customer Journey Map\03.06.Leading a journey mapping workshop.mp4
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LinkedIn Learning Customer Experience Journey Mapping\03.Build Your Customer Journey Map\03.06.Leading a journey mapping workshop.srt |
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LinkedIn Learning Customer Experience Journey Mapping\04.Use Your Customer Journey Map\04.01.Best ways to use your customer journey map.mp4
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LinkedIn Learning Customer Experience Journey Mapping\04.Use Your Customer Journey Map\04.01.Best ways to use your customer journey map.srt |
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LinkedIn Learning Customer Experience Journey Mapping\04.Use Your Customer Journey Map\04.02.Bring data and metrics into your customer journey map.mp4
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LinkedIn Learning Customer Experience Journey Mapping\04.Use Your Customer Journey Map\04.02.Bring data and metrics into your customer journey map.srt |
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LinkedIn Learning Customer Experience Journey Mapping\04.Use Your Customer Journey Map\04.03.Highlight moments of truth.mp4
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LinkedIn Learning Customer Experience Journey Mapping\04.Use Your Customer Journey Map\04.03.Highlight moments of truth.srt |
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LinkedIn Learning Customer Experience Journey Mapping\04.Use Your Customer Journey Map\04.04.Validate your customer journey map with customers.mp4
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LinkedIn Learning Customer Experience Journey Mapping\04.Use Your Customer Journey Map\04.04.Validate your customer journey map with customers.srt |
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LinkedIn Learning Customer Experience Journey Mapping\04.Use Your Customer Journey Map\04.05.Taking action on customer pain points.mp4
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LinkedIn Learning Customer Experience Journey Mapping\04.Use Your Customer Journey Map\04.05.Taking action on customer pain points.srt |
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LinkedIn Learning Customer Experience Journey Mapping\05.Conclusion\05.01.Next steps.mp4
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LinkedIn Learning Customer Experience Journey Mapping\05.Conclusion\05.01.Next steps.srt |
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LinkedIn Learning Customer Experience Journey Mapping\Ex_Files_Journey_Mapping.zip |
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LinkedIn Learning Customer Experience Journey Mapping\01.Customer Journey Mapping 101 |
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LinkedIn Learning Customer Experience Journey Mapping\02.Prepare to Map the Customer Journey |
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LinkedIn Learning Customer Experience Journey Mapping\03.Build Your Customer Journey Map |
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LinkedIn Learning Customer Experience Journey Mapping |
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