RAR-files |
lynda.customer.service.leadership-apollo.rar |
50,000,000 |
D7773B2B |
lynda.customer.service.leadership-apollo.r00 |
50,000,000 |
E8782E85 |
lynda.customer.service.leadership-apollo.r01 |
50,000,000 |
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lynda.customer.service.leadership-apollo.r02 |
50,000,000 |
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lynda.customer.service.leadership-apollo.r03 |
50,000,000 |
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lynda.customer.service.leadership-apollo.r04 |
50,000,000 |
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lynda.customer.service.leadership-apollo.r05 |
50,000,000 |
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lynda.customer.service.leadership-apollo.r06 |
50,000,000 |
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lynda.customer.service.leadership-apollo.r07 |
50,000,000 |
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lynda.customer.service.leadership-apollo.r08 |
50,000,000 |
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lynda.customer.service.leadership-apollo.r09 |
50,000,000 |
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lynda.customer.service.leadership-apollo.r10 |
50,000,000 |
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lynda.customer.service.leadership-apollo.r11 |
50,000,000 |
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lynda.customer.service.leadership-apollo.r12 |
50,000,000 |
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lynda.customer.service.leadership-apollo.r13 |
50,000,000 |
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lynda.customer.service.leadership-apollo.r14 |
50,000,000 |
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lynda.customer.service.leadership-apollo.r15 |
50,000,000 |
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lynda.customer.service.leadership-apollo.r16 |
50,000,000 |
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lynda.customer.service.leadership-apollo.r17 |
50,000,000 |
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lynda.customer.service.leadership-apollo.r18 |
50,000,000 |
F23E9662 |
lynda.customer.service.leadership-apollo.r19 |
50,000,000 |
A8DBAA6C |
lynda.customer.service.leadership-apollo.r20 |
50,000,000 |
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lynda.customer.service.leadership-apollo.r21 |
50,000,000 |
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lynda.customer.service.leadership-apollo.r22 |
50,000,000 |
9712322F |
lynda.customer.service.leadership-apollo.r23 |
50,000,000 |
7E52522E |
lynda.customer.service.leadership-apollo.r24 |
12,088,421 |
FBBCB663 |
|
Total size: |
1,262,088,421 |
|
|
Archived
files |
01. Welcome - 72s.mp4 |
24,548,669 |
7284C3CF |
02. What you need to know before watching this course - 118s.mp4 |
40,072,908 |
19BCA1FE |
03. Why effective leadership is so important - 166s.mp4 |
55,753,639 |
09A568FC |
04. Aligning service with your organization's vision and mission - 278s.mp4 |
92,579,023 |
9EEACCC6 |
05. Understanding customer expectations - 219s.mp4 |
73,258,596 |
F01D8B97 |
06. Establishing a key performance indicator - 253s.mp4 |
84,245,563 |
E0DD758A |
07. Boosting the value of customer service - 265s.mp4 |
88,462,183 |
1D0F0B92 |
08. Developing your service strategy - 281s.mp4 |
93,508,481 |
71AFF2C2 |
09. Instilling supporting metrics - 274s.mp4 |
91,178,388 |
096FA8F2 |
10. Putting yourself in your customers' shoes - 271s.mp4 |
90,312,509 |
236B827D |
11. Creating customer advocates - 290s.mp4 |
96,390,747 |
55BF22DF |
12. Cultivating a customer-focused culture - 286s.mp4 |
95,054,957 |
B7CCE0B4 |
13. Understanding and improving the service process - 245s.mp4 |
81,592,745 |
60A570F4 |
14. Prioritizing improvements - 194s.mp4 |
65,117,443 |
A43644D3 |
15. Leveraging technology - 336s.mp4 |
111,691,691 |
939E1543 |
16. Principles of effective budgeting - 224s.mp4 |
74,761,913 |
D7EC1769 |
17. The importance of celebrating - 216s.mp4 |
72,147,311 |
6FB2A379 |
18. The highest level of leadership - 250s.mp4 |
83,318,314 |
0F66A5D4 |
19. Next steps - 93s.mp4 |
31,863,868 |
F5E5FBFD |
Ex_Files_CS_Leadership.zip |
38,126 |
68BF5214 |
|
Total size: |
1,445,897,074 |
|
|