|
RAR-files |
| lynda.customer.service.in.the.field-apollo.rar |
50,000,000 |
12CD1F5E |
| lynda.customer.service.in.the.field-apollo.r00 |
50,000,000 |
FE1212F5 |
| lynda.customer.service.in.the.field-apollo.r01 |
50,000,000 |
D7752D78 |
| lynda.customer.service.in.the.field-apollo.r02 |
50,000,000 |
480AD760 |
| lynda.customer.service.in.the.field-apollo.r03 |
36,891,272 |
60FDD944 |
|
| Total size: |
236,891,272 |
|
|
| Archived
files |
|
01. Welcome - 95s.mp4 |
32,042,397 |
E313D0B5 |
|
02. Customer service drives customer loyalty - 109s.mp4 |
10,844,590 |
D77B7A19 |
|
03. The power of first impressions - 180s.mp4 |
21,793,392 |
415097BF |
|
04. Know thy customer - 174s.mp4 |
18,568,502 |
529D734F |
|
05. Implement a customer service process - 146s.mp4 |
16,926,166 |
C1D24C1D |
|
06. Identify the types of customers you serve - 143s.mp4 |
19,009,308 |
55C9DC37 |
|
07. Use the personal touch - 148s.mp4 |
16,215,564 |
24FD471F |
|
08. Shut up and listen - 138s.mp4 |
16,445,124 |
09123B96 |
|
09. Selling in service - 203s.mp4 |
24,296,074 |
8A21B4DC |
|
10. Dealing with difficult customers - 129s.mp4 |
13,787,196 |
3D19CBFB |
|
11. Soliciting feedback - 134s.mp4 |
14,806,610 |
CEA1A01E |
|
12. When to say no to customers - 128s.mp4 |
16,042,617 |
5BB94C18 |
|
13. How to follow up and through - 122s.mp4 |
14,913,226 |
888B9BD2 |
|
14. Next steps - 68s.mp4 |
7,980,459 |
401854DB |
|
| Total size: |
243,671,225 |
|
|
