IT Service Desk Service Management\06 - Change Management\02 - Change management roles.mp4
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IT Service Desk Service Management\06 - Change Management\01 - Change management practices.mp4
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IT Service Desk Service Management\06 - Change Management\04 - Change relationships.srt |
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IT Service Desk Service Management\06 - Change Management\03 - Change models.srt |
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IT Service Desk Service Management\06 - Change Management\02 - Change management roles.srt |
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IT Service Desk Service Management\06 - Change Management\04 - Change relationships.mp4
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IT Service Desk Service Management\06 - Change Management\05 - Change inputs and outputs.mp4
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IT Service Desk Service Management\06 - Change Management\03 - Change models.mp4
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IT Service Desk Service Management\06 - Change Management\01 - Change management practices.srt |
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IT Service Desk Service Management\06 - Change Management\05 - Change inputs and outputs.srt |
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IT Service Desk Service Management\02 - Overview\02 - What is a service.mp4
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IT Service Desk Service Management\02 - Overview\04 - Key service desk practices.srt |
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IT Service Desk Service Management\02 - Overview\01 - Service management defined.mp4
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IT Service Desk Service Management\02 - Overview\05 - Value creation.mp4
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IT Service Desk Service Management\02 - Overview\03 - Service management frameworks.srt |
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IT Service Desk Service Management\02 - Overview\05 - Value creation.srt |
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IT Service Desk Service Management\02 - Overview\04 - Key service desk practices.mp4
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IT Service Desk Service Management\02 - Overview\02 - What is a service.srt |
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IT Service Desk Service Management\02 - Overview\01 - Service management defined.srt |
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IT Service Desk Service Management\02 - Overview\03 - Service management frameworks.mp4
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IT Service Desk Service Management\04 - Incident Management\02 - Process components.mp4
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IT Service Desk Service Management\04 - Incident Management\02 - Process components.srt |
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IT Service Desk Service Management\04 - Incident Management\01 - Incident management.mp4
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IT Service Desk Service Management\04 - Incident Management\01 - Incident management.srt |
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IT Service Desk Service Management\04 - Incident Management\04 - Knowledge management.srt |
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IT Service Desk Service Management\04 - Incident Management\03 - Establish a process.srt |
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IT Service Desk Service Management\04 - Incident Management\03 - Establish a process.mp4
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IT Service Desk Service Management\04 - Incident Management\04 - Knowledge management.mp4
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IT Service Desk Service Management\03 - Service Level Management\04 - Service catalog strategies.mp4
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IT Service Desk Service Management\03 - Service Level Management\01 - Service level management.mp4
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IT Service Desk Service Management\03 - Service Level Management\02 - Service level management processes.srt |
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IT Service Desk Service Management\03 - Service Level Management\03 - Service level management components.srt |
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IT Service Desk Service Management\03 - Service Level Management\04 - Service catalog strategies.srt |
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IT Service Desk Service Management\03 - Service Level Management\03 - Service level management components.mp4
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IT Service Desk Service Management\03 - Service Level Management\02 - Service level management processes.mp4
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IT Service Desk Service Management\03 - Service Level Management\01 - Service level management.srt |
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IT Service Desk Service Management\07 - Conclusion\01 - Next steps.srt |
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IT Service Desk Service Management\07 - Conclusion\01 - Next steps.mp4
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IT Service Desk Service Management\01 - Introduction\01 - Transform your service management.mp4
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IT Service Desk Service Management\01 - Introduction\02 - What you should know.srt |
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IT Service Desk Service Management\01 - Introduction\02 - What you should know.mp4
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IT Service Desk Service Management\01 - Introduction\01 - Transform your service management.srt |
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IT Service Desk Service Management\05 - Problem Management\01 - Manage stakeholder expectations.srt |
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IT Service Desk Service Management\05 - Problem Management\02 - Manage process flow.mp4
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IT Service Desk Service Management\05 - Problem Management\04 - Problem management relationships.mp4
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IT Service Desk Service Management\05 - Problem Management\01 - Manage stakeholder expectations.mp4
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IT Service Desk Service Management\05 - Problem Management\04 - Problem management relationships.srt |
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IT Service Desk Service Management\05 - Problem Management\03 - Problem management methodologies.mp4
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IT Service Desk Service Management\05 - Problem Management\03 - Problem management methodologies.srt |
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IT Service Desk Service Management\05 - Problem Management\02 - Manage process flow.srt |
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IT Service Desk Service Management\06 - Change Management |
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IT Service Desk Service Management\02 - Overview |
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IT Service Desk Service Management\04 - Incident Management |
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IT Service Desk Service Management\03 - Service Level Management |
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IT Service Desk Service Management\07 - Conclusion |
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IT Service Desk Service Management\01 - Introduction |
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IT Service Desk Service Management\05 - Problem Management |
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IT Service Desk Service Management |
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