|
RAR-files |
| lynda.building.rapport.with.customers-apollo.rar |
50,000,000 |
4E784E2B |
| lynda.building.rapport.with.customers-apollo.r00 |
50,000,000 |
E76068E8 |
| lynda.building.rapport.with.customers-apollo.r01 |
50,000,000 |
898B4D30 |
| lynda.building.rapport.with.customers-apollo.r02 |
50,000,000 |
DF9E5E4A |
| lynda.building.rapport.with.customers-apollo.r03 |
50,000,000 |
22AF68C8 |
| lynda.building.rapport.with.customers-apollo.r04 |
32,161,751 |
36B5E17F |
|
| Total size: |
282,161,751 |
|
|
| Archived
files |
|
01. Does rapport really matter - 105s.mp4 |
35,055,378 |
E868AB9C |
|
02. Build rapport in six seconds or less - 109s.mp4 |
20,646,347 |
7B8C74F6 |
|
03. Acknowledge concern with customers - 161s.mp4 |
27,232,683 |
5537CDA4 |
|
04. Yield to customers - 120s.mp4 |
19,382,528 |
4BC0A536 |
|
05. Pace customers - 172s.mp4 |
29,488,555 |
4878F1EB |
|
06. Speak in complete sentences with customers - 130s.mp4 |
21,999,416 |
D73EC358 |
|
07. End customer interactions with a fond farewell - 114s.mp4 |
20,164,132 |
0257EC95 |
|
08. Create rapport in a customer chat interaction - 167s.mp4 |
23,529,813 |
A3C47B3D |
|
09. Create rapport in a customer email - 158s.mp4 |
24,896,854 |
EE803DC0 |
|
10. Use rapport to disarm angry customers - 122s.mp4 |
19,150,423 |
157DA667 |
|
11. Maintain rapport when delivering bad news to customers - 181s.mp4 |
28,612,780 |
2A64231D |
|
12. Start, stop, continue exercise - 85s.mp4 |
17,628,758 |
AB410197 |
|
| Total size: |
287,787,667 |
|
|
