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Archived
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Customer Service Foundations\Exercise Files\Ex_Files_Customer_Service_Foundations.zip
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Customer Service Foundations\5.4. Solve Problems\18.Take ownership of problems.mp4
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Customer Service Foundations\5.4. Solve Problems\24.Anchor your own attitude.mp4
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Customer Service Foundations\5.4. Solve Problems\19.Act on customer feedback.en.srt |
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Customer Service Foundations\5.4. Solve Problems\22.Prevent negative emotions.en.srt |
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Customer Service Foundations\5.4. Solve Problems\23.Defuse angry customers.mp4
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Customer Service Foundations\5.4. Solve Problems\20.Empathize with customers.en.srt |
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Customer Service Foundations\5.4. Solve Problems\23.Defuse angry customers.en.srt |
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Customer Service Foundations\5.4. Solve Problems\24.Anchor your own attitude.en.srt |
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Customer Service Foundations\5.4. Solve Problems\21.Expand your influence.mp4
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Customer Service Foundations\5.4. Solve Problems\20.Empathize with customers.mp4
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Customer Service Foundations\5.4. Solve Problems\19.Act on customer feedback.mp4
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Customer Service Foundations\5.4. Solve Problems\21.Expand your influence.en.srt |
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Customer Service Foundations\5.4. Solve Problems\18.Take ownership of problems.en.srt |
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Customer Service Foundations\5.4. Solve Problems\22.Prevent negative emotions.mp4
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Customer Service Foundations\1.Introduction\02.What to know before watching this course.en.srt |
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Customer Service Foundations\1.Introduction\02.What to know before watching this course.mp4
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Customer Service Foundations\1.Introduction\01.Welcome.en.srt |
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Customer Service Foundations\1.Introduction\01.Welcome.mp4
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Customer Service Foundations\2.1. Outstanding Customer Service\06.Create a customer service vision.mp4
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Customer Service Foundations\2.1. Outstanding Customer Service\03.Define outstanding customer service.mp4
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Customer Service Foundations\2.1. Outstanding Customer Service\06.Create a customer service vision.en.srt |
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Customer Service Foundations\2.1. Outstanding Customer Service\05.Identify your customers.en.srt |
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Customer Service Foundations\2.1. Outstanding Customer Service\03.Define outstanding customer service.en.srt |
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Customer Service Foundations\2.1. Outstanding Customer Service\04.Determine the value of outstanding customer service.mp4
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Customer Service Foundations\2.1. Outstanding Customer Service\04.Determine the value of outstanding customer service.en.srt |
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Customer Service Foundations\2.1. Outstanding Customer Service\05.Identify your customers.mp4
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Customer Service Foundations\6.Conclusion\25.Next steps.mp4
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Customer Service Foundations\6.Conclusion\25.Next steps.en.srt |
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Customer Service Foundations\4.3. Exceed Expectations\14.Actively listen to customers.mp4
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Customer Service Foundations\4.3. Exceed Expectations\16.Manage expectations.mp4
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Customer Service Foundations\4.3. Exceed Expectations\13.Uncover customer needs.mp4
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Customer Service Foundations\4.3. Exceed Expectations\15.Identify emotional needs.en.srt |
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Customer Service Foundations\4.3. Exceed Expectations\16.Manage expectations.en.srt |
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Customer Service Foundations\4.3. Exceed Expectations\17.Go the extra mile.mp4
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Customer Service Foundations\4.3. Exceed Expectations\17.Go the extra mile.en.srt |
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Customer Service Foundations\4.3. Exceed Expectations\13.Uncover customer needs.en.srt |
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Customer Service Foundations\4.3. Exceed Expectations\14.Actively listen to customers.en.srt |
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Customer Service Foundations\4.3. Exceed Expectations\15.Identify emotional needs.mp4
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Customer Service Foundations\3.2. Build Rapport\12.Enhance likability via email, chat, or SMS.en.srt |
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Customer Service Foundations\3.2. Build Rapport\07.Connect rapport to outstanding service.en.srt |
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Customer Service Foundations\3.2. Build Rapport\12.Enhance likability via email, chat, or SMS.mp4
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Customer Service Foundations\3.2. Build Rapport\09.Start a conversation.mp4
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Customer Service Foundations\3.2. Build Rapport\09.Start a conversation.en.srt |
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Customer Service Foundations\3.2. Build Rapport\08.Implement techniques to build rapport.mp4
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Customer Service Foundations\3.2. Build Rapport\10.Enhance likability in person.mp4
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Customer Service Foundations\3.2. Build Rapport\11.Enhance likability on the phone.en.srt |
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Customer Service Foundations\3.2. Build Rapport\10.Enhance likability in person.en.srt |
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Customer Service Foundations\3.2. Build Rapport\08.Implement techniques to build rapport.en.srt |
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Customer Service Foundations\3.2. Build Rapport\11.Enhance likability on the phone.mp4
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Customer Service Foundations\3.2. Build Rapport\07.Connect rapport to outstanding service.mp4
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Customer Service Foundations\Exercise Files |
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Customer Service Foundations\5.4. Solve Problems |
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Customer Service Foundations\1.Introduction |
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Customer Service Foundations\2.1. Outstanding Customer Service |
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Customer Service Foundations\6.Conclusion |
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Customer Service Foundations\4.3. Exceed Expectations |
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Customer Service Foundations\3.2. Build Rapport |
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Customer Service Foundations |
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