|
RAR-files |
| lynda.customer.service.working.in.a.customer.contact.center-apollo.rar |
50,000,000 |
198D7979 |
| lynda.customer.service.working.in.a.customer.contact.center-apollo.r00 |
50,000,000 |
7F248252 |
| lynda.customer.service.working.in.a.customer.contact.center-apollo.r01 |
50,000,000 |
D2B0D7AC |
| lynda.customer.service.working.in.a.customer.contact.center-apollo.r02 |
50,000,000 |
9BD810DA |
| lynda.customer.service.working.in.a.customer.contact.center-apollo.r03 |
50,000,000 |
FAC1C2A5 |
| lynda.customer.service.working.in.a.customer.contact.center-apollo.r04 |
50,000,000 |
9A145760 |
| lynda.customer.service.working.in.a.customer.contact.center-apollo.r05 |
15,789,868 |
15EDC8DA |
|
| Total size: |
315,789,868 |
|
|
| Archived
files |
|
01. Welcome - 140s.mp4 |
46,344,565 |
36ADE871 |
|
02. Contact center developments - 303s.mp4 |
30,398,915 |
C9041AE1 |
|
03. Your role and opportunity - 321s.mp4 |
29,659,916 |
0A988536 |
|
04. The nature of contact center work - 159s.mp4 |
17,983,039 |
B6AED95E |
|
05. Timing and schedules - 254s.mp4 |
28,029,320 |
111A38E4 |
|
06. Quality and first-contact resolution - 361s.mp4 |
39,787,263 |
3893CDEF |
|
07. The power of one - 284s.mp4 |
26,208,724 |
B50ABA43 |
|
08. Attitude and example - 179s.mp4 |
18,975,420 |
C0F04256 |
|
09. Ethics and responsibility - 180s.mp4 |
19,066,078 |
45E30052 |
|
10. Handling tough contacts - 263s.mp4 |
25,143,509 |
ACFCC114 |
|
11. Customer-focused culture - 269s.mp4 |
22,880,992 |
AC5B5D81 |
|
12. Best practices and wrapping up - 268s.mp4 |
28,312,393 |
10101DB1 |
|
Ex_Files_Customer_Service_Working_Customer_Contact_Center.zip |
1,317,134 |
D5419AC5 |
|
| Total size: |
334,107,268 |
|
|
